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DonnaG141
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No dial tone on phone and rubbish internet spedd

I've had no dial tone on my home phone for weeks now.  The phone rings occasionally and it sounds like a ringing tone once answered.  Also the speed of my broadband is shockingly slow  download speed is only 1.54 mpbs!! I'd love to contact virgin by phone/online but this is impossible to do.  I've checked both the phone/line and router - reset both but nothing seems to work.  Not happy 

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Forum Team
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Re: No dial tone on phone and rubbish internet spedd

Hello DonnaG141,

 

Thanks for posting in the community and I'm sorry to learn that you're experiencing issues with your broadband and telephone line at the moment.

 

I have checked your account and I'm unable to find any faults in the area which could be causing this to happen so what I would like to do next is to send out one of our engineers to your property.

 

I'm just going to send you another message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
Forum Team


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