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mjgreen81
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Line rental saver - charged £184 - should be £164?

Hi,

 

I just signed up for the line rental saver and was charged £184.  All the webpages I have read state it should be £164.

http://store.virginmedia.com/phone/about-virgin-media-fibre-optic/line-rental-saver.html

Which one is right here?  Do Virgin need to update their website/documentation?  Or have I been overcharged.

This is particularly annoying as I tried to sign up for the line rental saver a few months ago, but I only just realised that when I signed up, I just had the £164 credited to my account and I was still paying full price for line rental so I have not been saving any money.

 

 

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Superuser
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Re: Line rental saver - charged £184 - should be £164?

Had the same problem myself with renewal. You cannot do it before the previous LRS expires on the automated system. I eventually renewed by talking to customer services. The price increases should not take affect until February next year, so I would have a word with the billing people at VM.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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mjgreen81
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Re: Line rental saver - charged £184 - should be £164?

Thanks for the help.  

 

Can I contact them via this forum/email/online chat?  Its so difficult trying to get this across on the phone.

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mjgreen81
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Re: Line rental saver - charged £184 - should be £164?

Hmmm, I just had a look at my online account and that is showing a payment for £164 for the Line Rental Saver.

 

The lady on the phone definitely said £184.

 

I guess I will check my CC bill over the next couple of days just to clarify exactly how much I have been charged.

 

 

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Superuser
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Re: Line rental saver - charged £184 - should be £164?

the 6 my look like a 8 to a tired person reading the screen.
Its possible they read it wrong on screen
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mjgreen81
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Re: Line rental saver - charged £184 - should be £164?

 

ignore...

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mjgreen81
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Re: Line rental saver - charged £184 - should be £164?

Well £184 has appeared on my CC bill.

 

Looks like I will need to talk to billing.

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mjgreen81
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Re: Line rental saver - charged £184 - should be £164?

Ok, well billing have confirmed that the extra £20 will go into my account as credit, even though I didnt ask for it.

 

Oh well, cant be bothered to argue any more, as long as I dont lose the money!

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