virgin package installed on 23Dec but landline not working (BT only disconnected on 26th Jan)
self test goes to 99% and hangs
online chat seems all agents are busy 8 to 8 and cant call.
Welcome to the Community, I'm very sorry to learn about the problems you're expereincing with your home phone at the moment.
I've located your account to take a closer look and I'd like to arrange for a member of the team to come and take a closer look at this, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
New around here? To find out more about the Community check out our Getting Started guide