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Kanela
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Landline not working

For the last two days, we have had no landline phone tone, so cannot make or receive calls. Wires and phones have been checked. Rang 150, the automated system said there are no faults, but the website says there is a fault, as a customer cannot call Canada (!), engineer booked for this afternoon
(though yesterday, it said an engineer was booked for yesterday pm). Can you please confirm if there is a fault if I PM you my details?
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Kanela
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Re: Landline not working

P.S. when our home number is dialled, it rings on the caller's end, but obv nothing on our receiving end.
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Kanela
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Re: Landline not working

Oh, and now it says it is "due" to be fixed tomorrow! So at least another day without a phoneline!
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kaliki
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Re: Landline not working

Same here. Yesterday phone went straight to voicemail, now caller hears ringing but line is totally dead on our side. Something was supposedly fixed this afternoon but line is still not working. Same message about not being able to call Canada on the service status. They say engineer can come on Thursday?!?
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Forum Team
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Re: Landline not working

Hi Kanela

 

Welcome to the Virgin Community, I'm so sorry to learn about the problems with your phone line at the moment.

 

I'm not able to test your line as I've not been able to locate your account unfortunately. So I can take a look, could you respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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kaliki
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Re: Landline not working

Things are not better. TV and internet went from 5-6pm today. They are back and I was hoping phone will be too but it hasn't.. On the website it says TV and broadband (that are working) have issues while the phone (that isn't) has none.

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Message 7 of 7
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Re: Landline not working

Hi there Kaliki, 

Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that your phone line is continuing to cause you some issues. I've taken a look at the line and can see that we were aware of some issues on Saturday afternoon, however this was resolved that same evening. As you are still having an issue, we'll need to get someone out to investigate further for you. 

I've sent you a private message in order to get things moving with this, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once more. 

Huw


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