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JuneD
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Land line not working

If you just let me know when someone will come out, some one will be in
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Re: Land line not working

Sorry to hear this JuneD,

I've had a look at the line state via your account and this appears to be idle at the moment.

Have you tried disconnecting/reconnecting the handset or tested different equipment at all?

Hope to hear back from you soon,

Nat_J


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JuneD
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Re: Land line not working

I will be in at any time just give me a time slot and I will be in
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Re: Land line not working

Hi JuneD,

If the below checks have already been done, we can schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Thanks,

Terri

Virgin Media Forum Team


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