I am new to this, but I've tried looking for a route of complaint on the Virgin Media website and can't find it (easily). I've just had my bill and I'm being charged £1 for an 0345 number, £20 for a 50 minute call to Australia (yes, this might be considered fair.....?!) but £2 and £3 for one 20 minute and one 25 minute local call. This seems mental to me. So I've made about 5 calls on my home phone and the charges (incl. VAT) are £40 for the month. This seems RIDICULOUS to me.
Does anyone have any advice or how I can register a complaint?
Im not sure if there is any point raising a complaint, its up to you to check the price of a call before making it, I suggest if you are going to use your landline that you upgrade it to a package that has inclusive calls
Welcome to the Community, I'm sorry to learn about the inconvenience you've experienced when checking your bill recently.
You can take a look at our phone packages by [clicking here], if you feel any of the charges on your bill are incorrect you can also give our team a call to discuss it. You can get through to them on 150 from any Virgin line or 0345 454 1111 from any other.