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ChrisPace
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Engineer Visit

Do I have a confirmed date for an engineer visit to resolve an issue with loss of service that has been ongoing for 3 weeks?

Nothing is showing on my account to show this which is concerning.

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Re: Engineer Visit

Sorry about this ChrisPace, 

 

I've sent you a private message so that we can confirm the appointment. 

 

Catch you in a bit, 

 

Nat_J


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Daren-ITsold
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Re: Engineer Visit

150 them and it will say something like "it looks like you have an engineer booked etc."

You also get a text the day before...usually at any rate
Regards
Daren, ITsold UK Website Support
Not affiliated with VM just trying to help where I can.
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ChrisPace
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Re: Engineer Visit

I would do if I had a working phone line! 

Having found ringing with questions to be cumbersome and frustrating as well as not being able to get hold of anyone with on-line chat this is the next best bet

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Re: Engineer Visit

Hi ChrisPace, 

 

Sorry to hear about the trouble experienced with your service. 

 

You'll be able to view your appointments with us online via My Virgin Media. Just select the "Your appointments", tab on the red bar at the top of the screen and then you'll be able to see what's been booked in for you. Smiley Happy

 

Let me know if you have any trouble viewing this and I'll be able to assist further. 

 

Nat_J

 

 


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ChrisPace
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Re: Engineer Visit

Thanks for the reply Nat, unfortunately there is no such tab when I looked. Previous appointments have shown under the Service Status area but this contains nothing regarding a visit
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Message 6 of 8
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Re: Engineer Visit

Sorry about this ChrisPace, 

 

I've sent you a private message so that we can confirm the appointment. 

 

Catch you in a bit, 

 

Nat_J


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ChrisPace
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Re: Engineer Visit

It would seem as though the information shown on the MyVirginMedia website does not correspond with the information you have previously provided.
I can now see a section for engineer visits but it says I have none scheduled, despite assurances I have one later this week.
Considering the length of time I've been without service and experience so far this is a very poor aspect of expected service which ultimately generates more uneccessary work on your part to answer the numerous chase up's I'm having to make in order to ensure you finally get around to fixing the problem. Furthermore, my last bill charged me for a period I have been without service which is something I was previously told would not happen.
VM really need to up their customer service game here as I'm not the only person to have been experiencing these sorts of issues (especially jidging by foeum posts!)
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Message 8 of 8
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Re: Engineer Visit

Hi again ChrisPace, 

 

Apologies for the misinformation displayed. 

 

The appointment is still scheduled in for the date/time mentioned previously. 

 

Let me know if there is anything more that I can help with. 

 

Nat_J


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