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bevvers426
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Crackling phone line

Hi there, 

For a good few weeks now we've had a dreadful crackling on our virgin phone line. It's got to the point that we can barely hear callers - great for junk calls, but not so good for family! 

Are there any self-help steps I should follow initially, or can an engineer be booked to assess - we've reached the end of our tether with it!

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Re: Crackling phone line

Hi bevvers426,

Thanks for posting!

Yes I think it would be a good idea to book a technician to test your line so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

Speak to you soon

Rose
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bevvers426
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Re: Crackling phone line

Hi, would it be possible to rebook the engineer please? He was meant to come between 4-7pm but due to an apparent over-running job, he still hadn't arrived by 8pm which is way too late for us as we have a small child. 

Thanks. 

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Re: Crackling phone line

Hi bevvers426,

Thanks for getting back to us!

I'm really sorry the technician couldn't get to you in time.

I've sent you a private message (top right) so I can arrange another appointment.

Speak soon Smiley Very Happy

Josh


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