I have now raised three complaints about being charged £270 for one international call when I never use my phone. I have been promised contact and 24~48hrs but weeks later still no resolution. can someone please help me with this as it causing me great stress and anxiety. how can I escalate this issue as its impossible to find help on website.
Thanks for your post and apologies to hear that you feel as though your complaint is being ignored.
I would love to be able to help you with this however need some information from you in order to look at the account and speak to you about this.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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