Menu
Reply
  • 6
  • 0
  • 0
ic87
Joining in
219 Views
Message 1 of 10
Flag for a moderator

Check phone line error

Hello, I have a problem with a virgin phone line and was hoping you could help.

From Monday the 19th Dec the phone has been displaying 'Check phone line'. I thought it might be due to some intermittent problem but it hasn't gone away. I've also tried plugging in a different phone but the problem persists. If I try to ring the number from my mobile it will ring out, but my phone does not actually ring. I've checked the line status in the area and there are no reported problems.

The phone line isn't mine, it is at my moms house so let me know if you need her account number to run any tests.

Thanks for your help, kind regards from Iain.

0 Kudos
Reply
  • 2.49K
  • 195
  • 769
Dave_cq
Problem sorter
213 Views
Message 2 of 10
Flag for a moderator

Re: Check phone line error

Hi Iain,

Does the phone still have a dial tone?  If so, try dialling 174 and an automated voice should tell you what telephone number your line is attached to ... if it's not your number it's a fair bet that an engineer has mistakenly swapped connections in the street cabinet.

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
0 Kudos
Reply
  • 6
  • 0
  • 0
ic87
Joining in
207 Views
Message 3 of 10
Flag for a moderator

Re: Check phone line error

Hello Dave,

Thanks for the quick response. No, there's no dial tone on the phone. A loose wire would be my bet as well. Let me know if there's anything else I can check.
0 Kudos
Reply
  • 2.49K
  • 195
  • 769
Dave_cq
Problem sorter
198 Views
Message 4 of 10
Flag for a moderator

Re: Check phone line error

In that case it will almost certainly need an engineer visit.  you'll need to contact VM ... 150 free from a VM phone or 0345 454 1111 from any other phone.

Hope you can get it sorted out quickly.

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
0 Kudos
Reply
  • 5.46K
  • 151
  • 398
Forum Team
Forum Team
193 Views
Message 5 of 10
Flag for a moderator

Re: Check phone line error

Hi there ic87,

 

Really sorry to hear about the telephone fault experienced.

 

I am unable to locate your mother's account at present to look into this. I've therefore sent you a private mail so that we can investigate this further.

 

Speak to you soon,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 0
  • 0
ic87
Joining in
171 Views
Message 6 of 10
Flag for a moderator

Re: Check phone line error

Hello Nat and Dave,

I have called the number you provided and an engineer will be coming out to test the line on 5th January. I'll let you know if it gets fixed or not.

Thanks for your help, kind regards from Iain.

0 Kudos
Reply
  • 5.46K
  • 151
  • 398
Forum Team
Forum Team
142 Views
Message 7 of 10
Flag for a moderator

Re: Check phone line error

Hi there Iain,

 

Thanks so much for updating us about this.

 

Really happy to hear that plans are underway to get this sorted for you.

 

Speak to you soon,

 

Nat.


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6
  • 0
  • 0
ic87
Joining in
95 Views
Message 8 of 10
Flag for a moderator

Re: Check phone line error

Hello again Natt and Dave,
The engineer came out and did some work on the junction box outside the house, and we haven't had any more problems since then so it looks like the line is fixed.

Thanks for your help, kind regards from Iain.
0 Kudos
Reply
  • 2.49K
  • 195
  • 769
Dave_cq
Problem sorter
91 Views
Message 9 of 10
Flag for a moderator

Re: Check phone line error

Pleased to hear it got sorted out Iain.

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
0 Kudos
Reply
  • 2
  • 0
  • 0
ajmalkhattak
Just joined
39 Views
Message 10 of 10
Flag for a moderator

Re: Check phone line error

 Try and get it resolved * 

0 Kudos
Reply