I'm very sorry to learn about the problems you're experiencing with your Caller ID service lately.
I've been able to locate your account to take a closer look at this and can see you've spoken to our team about this a few days ago. We'd still need to raise the appropriate action with our back office teams if you're still experiencing the issue.
The quickest way to do this, is to give our team a call as you've previously done. If you'd like me to take a look at this then I'll take a look at that too.