Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service in Spain. Is this working for you now?
Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: HELP GUIDE - Mobile Data Roaming for Pay Monthly / SIMO Customers or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone: Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.
Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.
If you are still having an issue with this, please send a private message to me so that I can look into this further for you.
Please PM me with the following details:
To PM me, simply:
Virgin Media Forum Team
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Cheers teabag, I've already raised this with our Moderation Team.