Menu
Reply
Highlighted
Joining in
  • 1
  • 0
  • 0
Registered: Monday
Message 1 of 5 (50 Views)

why cant i use my phone in Spain

Why cant I use my phone in Spain
Reply
0 Kudos
Forum Team
  • 5.74K
  • 182
  • 438
Registered: ‎07-04-2015
Message 2 of 5 (27 Views)

Re: why cant i use my phone in Spain

Hi geordie998,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service in Spain. Is this working for you now?

Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: HELP GUIDE - Mobile Data Roaming for Pay Monthly / SIMO Customers or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone:  Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.

Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.

 

 

If you are still having an issue with this, please send a private message to me so that I can look into this further for you. 

Please PM me with the following details:

  • Full name on account
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos
Super solver
  • 1.98K
  • 211
  • 505
Registered: ‎04-05-2010
Message 3 of 5 (25 Views)

Re: why cant i use my phone in Spain

Hi Terry_P

I see the thread you linked for APN settings help above is used a lot
http://community.virginmedia.com/t5/Virgin-Mobile/HELP-GUIDE-Mobile-Data-Roaming-for-Pay-Monthly-SIM...
It may be a good idea for someone to edit the thread to remove the old information relating to "buying travel passes", it would help save confusion.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
Reply
0 Kudos
Forum Team
  • 5.74K
  • 182
  • 438
Registered: ‎07-04-2015
Message 4 of 5 (20 Views)

Re: why cant i use my phone in Spain

Cheers teabag, I've already raised this with our Moderation Team.


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos
Super solver
  • 1.98K
  • 211
  • 505
Registered: ‎04-05-2010
Message 5 of 5 (14 Views)

Re: why cant i use my phone in Spain

Cheers Terry_P

(Sarcastically) All on holiday at the moment are they :-)
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
Reply
0 Kudos