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sam08
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technical glitch mobile phone order

I placed my order on 7th april I received an email stating there as been a technical glitch at there end & there is a delay in processing my order can someone help me on this please

 

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enlli
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Message 2 of 8
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Re: technical glitch mobile phone order

Either phone 789 from a Virgin phone or 0345 6000 789 from any other.

It may be worth placing your comments in this thread so the mods will pick it up

http://community.virginmedia.com/t5/Virgin-Mobile/technical-glitch-with-new-mobile-phone-order/td-p/...

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sam08
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Message 3 of 8
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Re: technical glitch mobile phone order

thanks just posted it now

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Forum Team (Retired) Mat_H
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Message 4 of 8
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Re: technical glitch mobile phone order

Hi Sam08,


Welcome to the forums Smiley Happy


I'm sorry that you're having some issues with ordering the phone. Can you let me know if you're still waiting for confirmation?


Let me know as soon as you can.

Thanks,

Mat


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sam08
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Message 5 of 8
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Re: technical glitch mobile phone order

Hiya yes I'm still waiting for confirmation not heard from anyone
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mzdee
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Message 6 of 8
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Re: technical glitch mobile phone order

Getting confused!! Not sure where to turn (or post lol) I have the same problem like so many others..has anyone got a reply after 'technical glitch their end'?
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Ramster
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Message 7 of 8
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Re: technical glitch mobile phone order

No. No reply for me. Even tried calling them been on hold 50 minutes. Have given up. Never seen so many people have the same problem with such a so called big company. They dont even make an attempt to sort it out either. My order was supposed to arrive yesterday but all i got was the standard three emails. And nothing else., it seems to me virgin dont want or need peoples business,  really pathetic service.

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: technical glitch mobile phone order

Hi all,


If you have the technical glitch, please PM me so I can look into this.

 

You can do this by clicking on the image of my face and selecting the send me a message option.


Thanks,

Mat


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