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Anhelyna
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problems making phone call

I have just tried to phone a friend in Dublin and to my horror my phone told me that this mobile number was barred from my phone 

 

WHY ??

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Superuser
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Re: problems making phone call

Hi Anhelyna,

 

you're welcome Smiley Happy

You and your friend should consider using something like WhatsApp to keep in touch if you both have a WIFI connection.

AlexKid :-)

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Superuser
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Re: problems making phone call

Hi Anhelyna,

 

if you log in to your Virgin Media Mobile account  there are a row of "tabs" near the top of the page.

Click on the 'Plan and device' tab > Manage Services > make sure international call barring is OFF

 

AlexKid :-)

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Anhelyna
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Re: problems making phone call

It says it's off 

 

Any other ideas ?,

 

Roaming is on  Voice mail is off ! Premium call barring is off 

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Superuser
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Re: problems making phone call

Hi Anhelyna,

sorry, I was hoping that that might be your problem.

I can only suggest giving Virgin mobile customer services a call on 789 and see if they can help you with this.

AlexKid :-)

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Anhelyna
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Re: problems making phone call

Thanks for that - I've just phoned Customer Services and hopefully they will lift the barring within 24 hours.
Can't understand though why it shows that the barring is 'off' when it's so clearly 'on'

I'll re-boot my phone later today and see how things go
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Superuser
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Re: problems making phone call

Hi Anhelyna,

I'm pleased that customer services are sorting this for you.

Unfortunately the "Manage services" area of account seems to be a problem for quite a few people with things being off when they're on or on when they're off.

As you say, re-boot your phone shortly and hopefully you'll be able to phone your friend Smiley Happy

AlexKid :-)

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Anhelyna
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Re: problems making phone call

And now for the side bar question that comes from that.

How on earth do I find out how much it costs me to phone Ireland using my mobile from the UK ?

I tried live chat - and that was bluntly worse than useless - I was given instructions as to where to find it on the Virgin Site - BUT before I could do that the mini Survey box came up asking me if I was satisfied with the answer and it wiped out all the details of the Chat Session - less than helpful

It's getting less and less easy to find things on the Site now and Off Shore Call centres with very pleasant ladies , but accented English [ heavily at times ] is not exactly easy for deaf people to use
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Superuser
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Re: problems making phone call

Hi Anhelyna,

 

if you're on pay as you go it is 26p per minute.

If you're pay monthly it is 60p per minute.

AlexKid :-)

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Anhelyna
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Re: problems making phone call

Thanks for that Alex
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Re: problems making phone call

Hi Anhelyna,

 

you're welcome Smiley Happy

You and your friend should consider using something like WhatsApp to keep in touch if you both have a WIFI connection.

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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