got a picture from a pal an can't open it, please help
Welcome to the forums
I'm really sorry that you're having trouble opening the picture. Can you let me know if you're able to browse the internet on mobile data?
If so, are you able to send a picture message to your own number and open it?
Let me know how you get on with this.
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How are you getting on with this?
Let me know if you need anything at all.