Hi I ordered a new phone on saturday 7 Nov but haven't received any confirmation email. ..
Welcome to the forums
I'm really sorry that you've not received a confirmation email yet. I want to get this all sorted for you.
Are you able to give us a call on 789 or 0345 6000 789 so we can check if an order was processed?
Let me know as soon as you can.
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Did you manage to get this sorted in the end?
Please let me know if you need anything at all.