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Willem1
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iphone 4 Problems!! . inserted Virgin Sim, tried to sync with i-tunes. wiped phone

Fails to re-install I-tune program.

Phone now will not work at all.

Running Windows 10

Cannot restore previous version of IOS on my phone.

Super frustrating.

Phone 2.5 years old but is well looked after.

Is it worth ditching it and going for a Samsung ( ? Core Prime)

 

Any ideas guys ?

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Forum Team (Retired) Mat_H
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Re: iphone 4 Problems!! . inserted Virgin Sim, tried to sync with i-tunes. wiped phone

Hi Willem1,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that you've had some problems with the iPhone. I want to help get this all sorted for you.

 

When you say the phone will not work at all, do you mean it won't turn on?

 

Let me know as soon as you can.


Thanks,


Mat


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Willem1
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Re: iphone 4 Problems!! . inserted Virgin Sim, tried to sync with i-tunes. wiped phone

On switching on the device shows a picture of the USB cable and the I-tunes logo.

When connected to the computer and the "restore" button is pressed, the phone freezes half way through the process. It sometimes says error 9 on the computer screen.

I am running Windows 10 with Kapersky Internet protection.

W
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Superuser
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Re: iphone 4 Problems!! . inserted Virgin Sim, tried to sync with i-tunes. wiped phone

Have you tried disabling Kaspersky when trying to restore?

Also try a different cable or USB port, or this from the Apple website - 

Do a hard reset... hold the lock screen button and home button untill it turns off.
1.Open itunes
2. Push and hold home button 
3. plug phone into computer (while still holding home button)
4. and it should see it in itunes and it will ask if you want to restore it.


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