My son tragically passed away in March. He was 11 months into a 2 year virgin mobile contract. The contract was in my name & after contacting virgin to explain was told they wouldn't cancel the contract. I wrote a letter to MD to which to date I have received no reply. I found out by chance I could downgrade tariff so now I pay £11 monthly instead of £23. I was not given this information by virgin. So now I have to pay 13 months for my deceased sons mobile. I receive monthly bills showing minutes - unused, texts - unused, data - unused. Its heartbraking. I'm a longstanding & loyal vm customer but after insensitive way I've been treated I am planning to cancel all my virgin services (tv, phone & broadband). So well done vm (not).
This is a bad thing but in terms of the contract as its in your name not his the contract is still valid. the phone and contract are still yours and you'll most likely need to keep it until the end of the term.
Also correct is the demonstration of a total lack of compassion and common sense in tragic circumstances - well done VM for making your commercial attitude clear. Next time I receive unwanted bizarre correspondence inviting me to 'share the love' I shall ensure it is posted back to you.
Perhaps someone at VM with a bit of moral fibre could latch on to this post.