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kjbear
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first insurance payment £32!!! no paperwork!!

i recently upgraded my phone and thought best to take the insurance too,which i was told would only cost me £8 a month,i have recieved no letter through the post or email letting me know when these payments would start, yet on the 28th aug £32 was taken from my account,which the bank didnt actually list who had taken it,then today £8 went out,both payments went to virgin insurance!! has anyone else had this happen??

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Re: first insurance payment £32!!! no paperwork!!

Hi kjbear,

 

Welcome to the communitySmiley Happy and thanks for posting.

 

Sorry to hear you've not heard anything from the insurance team.

 

I'd like to help you get to the bottom of this.

 

I would recommend calling our insurance team regarding the payment as you mention you've had no communication regarding the insurance. 

 

Here is a link to our insurance teams contact us page. 

 

Hope this helps.

 

Speak soon 

Stephen_B
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The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: first insurance payment £32!!! no paperwork!!

Hi kjbear,

 

I haven't heard back from you.

 

I was just wondering if you managed to speak with the insurance team.

 

Let me know if you need anything

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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