Menu
Reply
  • 5
  • 0
  • 0
thycan1
Joining in
214 Views
Message 1 of 5
Flag for a moderator

complaint about Repairs team

i want to complain about the way ive been treated by repairs team, customer services they are a waste of time need an email address and name before i get to Richard Branson

 

[MOD EDIT: Subject heading changed to assist community]

0 Kudos
Reply
  • 3.82K
  • 896
  • 1.7K
Superuser
Superuser
201 Views
Message 2 of 5
Flag for a moderator

Re: complaining

Hi thycan1,

 

Richard Branson does not own Virgin Mobile. It is owned by Liberty Global.

Here is a guide to Virgin's complaints procedure: Consumer Complaints

 

You can contact by phone:

150 free call from a Virgin Media landline, 789 free from a Virgin Mobile. 0345 6000 789 from any other phone.

 

You can write to them at:

Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

 

Or try web chat: Help and Support - Contact Us

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

 

0 Kudos
Reply
  • 5
  • 0
  • 0
thycan1
Joining in
176 Views
Message 3 of 5
Flag for a moderator

Re: complaining

Been there done that not going round in circles again got an email address and sent off my complaint been on to Samsung and was told phone is within warranty and they will fix it free of charge and not the £174 that virgin want
0 Kudos
Reply
  • 1.46K
  • 184
  • 378
enlli
Knows their stuff
174 Views
Message 4 of 5
Flag for a moderator

Re: complaining


thycan1 wrote:
Been there done that not going round in circles again got an email address and sent off my complaint been on to Samsung and was told phone is within warranty and they will fix it free of charge and not the £174 that virgin want

Samsung are always a better bet. Two years warranty.

There have been a few on here who have finally turned to Samsung and have had excellent service 

0 Kudos
Reply
  • 5
  • 0
  • 0
thycan1
Joining in
141 Views
Message 5 of 5
Flag for a moderator

Re: complaining

Got my phone back today box was a mess but good that it came with a cover note and it states

"One of our technicians has found the fault and unfortunately the repair needed is not covered by your phone's warranty"

Why do the people at virgin lie, also got an answer from the email I sent May just wait to see what the ones higher up the ladder say

0 Kudos
Reply