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Mmmm2
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WiFi Buddy connects but doesn't sign in

Hello,

Wifi Buddy connects to the cloud ok, but it says "sign in required" and asks me to register if I try to browse the internet.

I was under the impression that it should sign in automatically. (I have a virgin Sim)

Is there something I have to do or is there an error on my account or something?

 

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Forum Team (Retired) Mat_H
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Message 2 of 9
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Re: WiFi Buddy connects but doesn't sign in

Hi Mmmm2,

 

Welcome to the forums Smiley Happy

 

Sorry to hear you're having some issues with Wi-Fi buddy. I want to get this all sorted for you. Do you have your Virgin Mobile account details handy to try and log in?

 

Let me know as soon as you can.

Thanks,


Mat
 


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Mmmm2
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Message 3 of 9
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Re: WiFi Buddy connects but doesn't sign in

Yes, I can log into virgin mobile.
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Forum Team (Retired) Mat_H
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Message 4 of 9
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Re: WiFi Buddy connects but doesn't sign in

Are you able to log into that on Wi-Fi Buddy Mmmm2? Smiley Happy


Let me know when you can.

Thanks,

Mat


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Mmmm2
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Message 5 of 9
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Re: WiFi Buddy connects but doesn't sign in

I can't find a way to log in on wifi buddy. There is no log in screen that I can see. How do I log in on wifi buddy?
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Mmmm2
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Message 6 of 9
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Re: WiFi Buddy connects but doesn't sign in

I still can't connect to the cloud.

Well... I can connect but it doesn't sign in so I can't use it.

Does nobody have a solution?
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Forum Team (Retired) Mat_H
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Message 7 of 9
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Re: WiFi Buddy connects but doesn't sign in

Hi Mmm2,

I've raised this with a colleague to see what can be done. Can you let me know what phone you're using? 

Thanks,
Mat


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Mmmm2
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Message 8 of 9
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Re: WiFi Buddy connects but doesn't sign in

I have a Samsung galaxy S4
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Message 9 of 9
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Re: WiFi Buddy connects but doesn't sign in

Thanks for letting me know Smiley Happy

I'll let you know when I have more info.

Thanks,
Mat


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