We’re sorry that you're unable to log in to Your Account at the moment
Placed an order for a pay monthly mobile package on the 26th. The order 'confirmation' said i would receive three emails with links to sign the credit agreement, and i would receive the phone on the 27th.
I received an email to verify my email address so i can login to my account, and none of the credit agreement emails. After verifying my email address i'm given a "We’re sorry that you're unable to log in to Your Account at the moment." message when i attempt to login to my account. The message says it might be still verifying details, but surely it shouldnt take three days to do this?
I've still not received either the phone or the credit agreement emails, and i notice the direct debit has been setup with my bank.
I searched for an email or online support system but evidently i was wrong in assuming it was 2015 as you dont seem to have any online help whatsoever.
Any assistance would be appreciated. I'd prefer to resolve this online and avoid sitting on hold paying for Virgin to fix their own mistakes.