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M8orag
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Virgin can't repair my phone (water damage) Will it be returned and I can claim on my own insurance?

Are mobile phones returned when the are irreparable as I can claim on my own home insurance policy but obviously need the phone back to do so. 

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Forum Team (Retired) Mat_H
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Re: Virgin can't repair my phone (water damage) Will it be returned and I can claim on my own ins...

Hi M8orag,

 

Welcome to the forums Smiley Happy

 

Sorry to hear that your phone was unrepairable. When the phone can't be fixed, we would send it back to you as soon as possible.

 

Let me know how you get on.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 3 of 5
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Re: Virgin can't repair my phone (water damage) Will it be returned and I can claim on my own ins...

Hi M8orag,

 

Have you received the handset back yet?

 

Let me know if you need anything at all Smiley Happy

 

Thanks,


Mat


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M8orag
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Re: Virgin can't repair my phone (water damage) Will it be returned and I can claim on my own ins...

Thanks Mat,  Phone has been received.

Morag

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Forum Team (Retired) BenD_H
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Message 5 of 5
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Re: Virgin can't repair my phone (water damage) Will it be returned and I can claim on my own ins...

Hey Morag,

 

Thanks for coming back to the Community and sharing what sounds like good news Smiley Happy

 

I hope that everything is to your liking and if there's anything that any of the team or I can do, please just pop a message over Smiley Happy

 

I'll be sure to update Mat so he know's you have it Smiley Happy

 

Take care.

 

Ben


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