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Stevewhite23
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Using phone in USA

We have 1 iPhone and 1 Samsung phones both on virgin we set up for roaming on the web site and was assured all was well on arrival nothing worked having looked at the posts here we are not alone so I never went down the road of trying to get them going
Our solution was buy a local phone for $15 with $10 credit
That worked right out of the box calls to the UK @ c40 per min
Use our virgin network phones for WIFI
Apps
On my return to the UK at the end of October
Cancel our 30day rolling contract
Job done !!!
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Forum Team (Retired) Mat_H
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Re: Using phone in USA

Hi Stevewhite23,

 

Welcome to the forums Smiley Happy

 

Sorry to hear you had some issues with roaming while in the USA. We'd be more than happy to help get this all sorted for you. Give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.

 

Thanks,

Mat


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Stevewhite23
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Re: Using phone in USA

Hi
Many thanks for your message
I have bought a new phone that works here ln the USA so as my previous post I don't intend to spend my credit calling your customer support
It should have worked as displayed in my virgin account settings
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Forum Team (Retired) Mat_H
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Re: Using phone in USA

Hi Stevewhite23,

 

Thanks for coming back to me Smiley Happy

 

I understand your frustration with the roaming issues. I'm afraid the only way to get this all sorted is by giving us a call. The team will be able to pinpoint the issue and fix it for you.


Please let me know if you need anything at all.

 

Thanks,

 

Mat


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kolvin1
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Re: Using phone in USA

Maybe it was a lucky escape as the call and data costs on roaming on VM outside EU would have taken your eyes out if it had worked!

 

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Stevewhite23
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Re: Using phone in USA

Yes I see from previous posts I had a lucky escape from calling customer support at a very expensive cost to me
They should say if your traveling then call us before you go not just activate from your Virgin account so it appears it had been done
To top it all by saying give us a call to sort it out
The point is the phone does not work so how can I dam well call you
So frustrating I won't use virgin on my return
It's going

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