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dap353
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Using BT sim in virgin galaxy fame but it won't send texts!

Hi folks, my 70 year old mum bought a virgin galaxy fame on pay as you go but was talked into buying a bt sim only deal. The problem is she can make and receive phone calls but texts don't work, she gets a message saying insufficient funds even though she has unlimited texts from bt. Its not asking her for a password etc for the new sim so I do not think its a locked phone problem. Unless you know different. Can anyone help?w

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Superuser
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

Hi dap353,

 

as you say your mum is using a BT SIM card, I suggest that you take up the matter with them as they are your mother's network provider:

http://www.bt.com/help/home/contactus/#/home/mobile

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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dap353
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

Thanks for the reply. So it should work fine? It's not a problem with using a bt sim in a virgin phone?
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teabag
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

There should be no problems using a BT sim even if the phone was locked to Virgin, they both run on the EE network.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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dap353
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

Brilliant, thanks. It seems to think its on pay as you go still!

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teabag
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

We've just moved one of our Virgin sims over to a BT sim-only (son mad on football and BT sports app was the cheapest way).

The info with the sim said the sim would be up and running 3 minutes to 3 hours after registration, after going on live chat with them we found out it does not happen till around midnight on day of registration. Live chat with them was quickly answered and things sorted easy - maybe you should try that option if problem persists.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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dap353
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Message 7 of 9
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

Thanks. She has been using it for a week or so (not much though I doubt) and its now stopped sending texts as it thinks it is out of credit. Not sure if it realises there is a new sim in there!

 

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J0hn
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Message 8 of 9
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

You may need to set the correct "service centre number" that's the control number for the text service, that is different to the one Virgin uses, a simple thing to do, but I don't know what bt's number is.

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dap353
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Re: Using BT sim in virgin galaxy fame but it won't send texts!

I've checked that. It appears to be correct.
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