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marcinj
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Uneconomical repair under warranty LG G4

Hi All.

Just spoken with 2 virgin call centre operatives. Both hang up on me saying "hold the line"now all that happens is they cut me off so i have to go through the same info over and over again!!!! 

Send phone to repair, got it back as uneconomical repair. Water damage..... How can be water damage as all water damage indicators/dots are white and phone never been in any water..Phone do not switch on, showing LG G4 logo on screen and switch it self off. After "unable to repair virgin specialist", phone switch on but only half screen works !!!! 

any one got as crappy experience with virgin and what i can do ?

 

 

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enlli
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Re: Uneconomical repair under warranty LG G4

Lots of complaints on here re Virgin repair service.

How do you know all indicators are while as I suspect some are internal.

Have you got insurance, either through Virgin, Home insurance or your bank?

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marcinj
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Re: Uneconomical repair under warranty LG G4

no insurance. Its still under 12 months warranty 

The poor service don't know common faults with devices. This is pathetic !!!

"......LG has now admitted it's aware of the problem to techradar, with a spokesperson for LG saying, "LG Electronics has been made aware of a booting issue with the LG G4 smartphone has now been identified as resulting from a loose contact between components."

LG is also going to offer fixes for those who have bought defective devices and are still in warranty......"

Try explain it to Virgin Customer Service, Impossible......

 

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enlli
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Re: Uneconomical repair under warranty LG G4

You can go to LG direct http://www.lg.com/uk/support