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jono_stepho
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Unable to upgrade Pay Monthly SIM to 4G

I'd like to upgrade my SIM to 4G but I'm unable to as I didn't buy my phone through Virgin so the "Your device" area is blank when I log in to my account. I can't see where to add/change my device. Any ideas?

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Superuser
Superuser
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Re: Unable to upgrade Pay Monthly SIM to 4G

Hi jono_stepho,

 

as @teabag pointed out in an earlier post, I can see this being a problem for many customers.

Your option is to give them a call free on 789 (I expect they'll be pretty busy though).

Good luck, let us know how you get on Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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jhuk
Knows their stuff
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Message 3 of 4
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Re: Unable to upgrade Pay Monthly SIM to 4G

My phone is my own so I am also sim only so also blank device like yourself and upgraded to 4G easily in my account..

There was a RED 4G Tarrifs banner option to do so in my main account, opens up to a larger choice of tariffs all in red, just click on the one you want and upgrade on next page.

 

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J0hn
Super solver
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Message 4 of 4
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Re: Unable to upgrade Pay Monthly SIM to 4G

Ok you need to change tariff to a 4G tariff and then you'll get the new sim, changing the sim to 4G with a 3G service is pointless as you won't get the service

http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html
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