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scottj27
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Unable to send text attachments

I have a Samsung Galaxy Ace SM-G357FZ and I am unable to send or receive text message attachments. When I send a message with an attachment it just keeps cycling until I stop the process. Received messages say download attachment, after a while it stops downloading but I can find no document or picture.

I have updated the MMS settings from the Virgin website and reset my mobile phone but this has had no effect.

Help!!

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Forum Team
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Re: Unable to send text attachments

Hi scottj27,

 

Welcome to the community and thanks for posting. Sorry to hear you're unable to send attachments with your Samsung Galaxy Ace SM-G357FZ.

 

I need to know a little more about this problem. Could you please answer the following questions:-

 

Do you know the size of the attachment?

Do you have mobile data switched on when you're trying to send these?

 

Look forward to your reply.

 

Thanks


Rich
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scottj27
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Re: Unable to send text attachments

Thanks for the reply Rich,

I have resolved the problem after finding a solution on another forum from someone with the same problem.

First I backed up the phone data using Smart Switch. I then carried out a factory reset on my phone and restored the data. Attachments and photos are now working.

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J0hn
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Re: Unable to send text attachments

Good news it  is resolved, check the bill as sometimes attachment to an SMS change it to an MMS and its 43p a pop iirc Smiley Happy

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