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MindyMoo
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Unable to Connect to Network

Hi there

I have switched from PAYG to pay monthly keeping the same number.

I have my new phone (Kazam Tornado 348) and new SIM.

But it will not connect to a network and says "emergency calls only".

I have tried to manually connect but it just keeps saying ""Can't connect to this network at the moment. Please try later."

Any ideas what I need to do?

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Superuser
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Re: Unable to Connect to Network

Hi MindyMoo,

 

yes Smiley Happy

Text READY to 789678 from your old phone & SIM.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Superuser
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Re: Unable to Connect to Network

Hi MindyMoo,

 

it sounds like your new SIM isn't activated yet.

Has your old SIM already disconnected from the network?

 

Did you need to send the text READY to 789678 from your old phone & SIM in order to do this.

 

If so you should receive a text back saying the request has been successful.

Your old SIM will deactivate and some time after your new SIM will become active.

(Periodically turn your new phone off and on to check for network).

 

Occasionally activation may take upto 24 hours.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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MindyMoo
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Re: Unable to Connect to Network

Hi AlexKid

Thank you for replying :-)

That sounds like what has happened.  The old SIM is still working so not disconnected yet.

So do I just send that text saying "ready" and then virgin will do the rest?

Thanks again.

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Superuser
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Re: Unable to Connect to Network

Hi MindyMoo,

 

yes Smiley Happy

Text READY to 789678 from your old phone & SIM.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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MindyMoo
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Re: Unable to Connect to Network

Hi Alex

Just to say that worked a treat.

Thank you so much for your help :-)

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Superuser
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Re: Unable to Connect to Network

Hi MindyMoo,

 

glad to have been able to help Smiley Happy

 

AlexKid :-)

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scorpiotaylor
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Re: Unable to Connect to Network

I have tried texting number but with no network texts will not go Any suggestions
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Enceladus1
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Re: Unable to Connect to Network

I suggest that you start your own topic for your specific problem. Your problem and the probable solutions are likely not similar to the issue discussed in this topic.

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Forum Team
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Re: Unable to Connect to Network

Hi scorpiotaylor,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with sending text messages. Has this been sorted out for your since your post? Is this happening with all texts or just one specific number?

 

Please check your SMS Network setting. Does the status show Send/Receive? Even if it is showing this already, please reset it to Send/Receive. Does it work now?

Next, please try updating the Short Message Service Centre Number (SMSC) to +447958879890. Can you send text messages now?

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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