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virtualcliff
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Trowbridge area - no mobile signal since yesterday. Any news?

I haven't been able to get a mobile signal since yesterday. Tried turning the phone off & on again. Is this fault being addressed?

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whenthecatsaway
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

Have you tried your SIM in another phone or any other SIM in your phone? 

 

Have you been out of your area to see if it's a local mast maybe? 

_______________________________________________________
I do not work for Virgin Media.
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virtualcliff
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

There are three of us in the house - all on Virgin mobile. I briefly got a signal in one room, one of the other phones can get a weak signal in one room only, and the third phone is the same as mine. I haven't left the house but the other two have been out and used their phones elsewhere.

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virtualcliff
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

I might add that the official Virgin advice is to ring them up! Duh.

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whenthecatsaway
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

Has this just started or has it always been this way? Can you ring from another phone? 0345 6000 789? 

_______________________________________________________
I do not work for Virgin Media.
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Lurcherlover
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

Hi virtualcliff,

 

I'm in Trowbridge too but have signal although a number of my friends are having problems with their EE signal (Virgin Mobile uses this network). A friend wrote on the EE Facebook page and they confirmed there were issues with a cell in town so this might be what is causing the problems you're experiencing.

 

Hope this helps

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virtualcliff
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Re: Trowbridge area - no mobile signal since yesterday. Any news?

Thanks everyone who replied. The signal seems a lot better today. I have been able to make and receive calls again.

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