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mirrichie
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Transfer my number to another provider but keep Virgin contract

Hi I hope someone can help? I need to transfer my number to another network (better deal for me) but have my contract until November. I'm happy at the moment to pay until November but need to know if the number can be changed??

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Superuser
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Message 2 of 6
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Re: Transfer my number to another provider but keep Virgin contract

Hi mirrichie,

 

Virgin Mobile will not provide you with a PAC (Porting Authorisation Code) to transfer your number to another provider whilst you are still in your contract period.

If you want to move your number before then it will be necessary to "buy out" the remainder of your contract.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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mirrichie
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Re: Transfer my number to another provider but keep Virgin contract

I called up and asked about buying out when I called them and they told me I couldn't?? I always thought this was an option??

 

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Forum Team
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Re: Transfer my number to another provider but keep Virgin contract

Hi mirrichie

Welcome to the community.

I'm sorry to hear you've had some issues getting the help you required when calling up to request your number port - we would always allow you to pay off your contract early if you wanted.

Can I check if you've been able to get some help with this now or do you still require some assistance?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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mirrichie
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Message 5 of 6
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Re: Transfer my number to another provider but keep Virgin contract

I still require help with this please.

 

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Forum Team
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Re: Transfer my number to another provider but keep Virgin contract

Hi mirrichie

I've dropped you a PM with some more information (purple envelope) - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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