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kingsleyholt242
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Message 1 of 79
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Text won't send

Suddenly I have not been able to text my friend with them being unable to send and it now says something about numbers must begin with 07 which it does and nothing has changed. I can get his texts but can't reply any ideas?? His son also on virgin has the same problem
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Forum Team (Retired) Mat_H
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Message 2 of 79
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Re: Text won't send

Hi Kingleyholt242,

Welcome to the forums Smiley Happy
Sorry to hear you're having issues with texts sending. I want to get this all sorrted for you. So I can help look into this, can you let me know what phone you're using?

Let me know as soon as you can.

Thanks,
Mat


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kingsleyholt242
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Message 3 of 79
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Re: Text won't send

Thanks
I am using an iPhone 5 but up to 3 weeks ago I could text him without any problems then all of a sudden I get the notification saying it has not sent and to check the destination number although nothing has changed. I can still ring him and whatsapp I just can't text him but I do get his texts. I have deleted him and put him back but it makes no difference, his son also has exactly the same problem texting him and again it only started approx 3 weeks ago
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Donkey0161
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Message 4 of 79
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Re: Text won't send

Hi

I am having the same problem. Just one person so far but when I text him I get " please check the destination and try again. Note all the mobile number now starts with 07". He is a good friend and we text every week - not working for last two weeks. I have done all the advice (reset network settings, deleting contact etc) but to no change.

my phone is iPhone 5s, his is Nokia Luma. He is also on Virgin Mobile. Help please!

 

 

 

 

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kingsleyholt242
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Message 5 of 79
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Re: Text won't send

That's exactly the same as me,..got to be a problem with virgin as it only seems to be people on their network....lets hope they try and sort it soon
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kingsleyholt242
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Message 6 of 79
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Re: Text won't send

Do you have an answer yet virgin to this problem..I'm sure it must be effecting lots of people?
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Donkey0161
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Message 7 of 79
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Re: Text won't send

Seen this problem on iphone forums now.

Still got the outrage - anyone from Virgin looking at this?

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Forum Team (Retired) Mat_H
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Message 8 of 79
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Re: Text won't send

Hi all,

 

I'm sorry to hear that a few of you are having the same issue.

 

Can you let me know if this is only for one number that you have this issue?

 

Let me know as soon as you can.

 

Thanks,

Mat


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kingsleyholt242
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Message 9 of 79
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Re: Text won't send

It's just one person
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Donkey0161
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Message 10 of 79
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Re: Text won't send

Yes,  just one person (that I am aware of).

 

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