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ChrisM_OK
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Samsung S3 Mini not reconnecting after losing signal

Elder daughter, me (2nd number) and wife all have Samsung Galaxy S3 mini.

We have an intermittent but recurring problem with my wife's phone only.... if you go out of signal area, ie no service and no bars of signal strength but then re-enter an area with good signal, her phone will (about once every 2 weeks) fail to reconnect and stays with no service.  The only way to cure this is to turn the phone off and on again.  Switching to flight mode, then resuming normal mode doesn't do the trick, nor do another couple of attempted "fixes" that we have tried.

 

Has anyone else experienced this, and is there a fix?

Phone was bought SIM-free, not from VM (as were the other 2 in the family yet they both work perfectly)

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Forum Team
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Re: Samsung S3 Mini not reconnecting after losing signal

Hey ChrisM_OK

 

Sorry to hear about the problems with your wife's handset, it's definitely a strange issue and to see if we can get this sorted, I'd recommend trying a few steps (if you've not already Man Happy)

 

The following instructions are going to allow us to perform a manual network search:

 

1. From the main display, press the Menu key.

2. Touch Settings.
3. Touch More settings.
4. Touch Mobile networks.
5. Touch Network operators.
6. Searching …. will be displayed briefly.
7. Touch Virgin.
8. Registered on network will be displayed briefly.
9. And that's it! You'll now be able to manually select the network.
 
If that still doesn't work, we'd like to hard reboot the handset. To do that, remove the battery from your phone, then reinsert and power back on.
 
I hope this helps resolve the issue, If you still find these issues happening after that, let us know and we'll continue to help where we can.
 
Take care
Craig

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ChrisM_OK
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Re: Samsung S3 Mini not reconnecting after losing signal

It hasn't resolved this infrequent but annoying issue, sadly

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Forum Team (Retired) Mat_H
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Re: Samsung S3 Mini not reconnecting after losing signal

Thanks for coming back to me ChrisM_OK Smiley Happy

 

Sorry to hear this hasn't fixed the issue. It sounds like it'll be an issue with the phone itself. Are you able to try your sim in another phone to see if this helps?

 

Let me know how you get on.

 

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: Samsung S3 Mini not reconnecting after losing signal

Hi ChrisM_OK,

 

How are you getting on with this?

 

Let me know if you need anything at all.

 

Thanks,

 

Mat


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