I'm coming to the end of my mobile contract and decided I wanted to cancel and use a Three PAYG sim.
I called the 789 line who confirmed my phone was not locked to Virgin, provided me with a PAC code and cancelled my contract.
I have now tried a new SIM in the phone and am told the phone is locked. Fortunately I have my rescue code have put the virgin sim back and it seems to be working still however I feel I have been misled by virgin.
How do i get the phone unlocked now? I don't see why I should have to pay virgin (or anyone else for that matter) when they tell me its unlocked and I take this information at face value.