Hi, I hope someone can help. I have just switched my iPhone 6 from O2 to virgin PAYG. My mobile data is not working properly. Some apps (such as Whatsapp and email) work ok on mobile data. I can send and receive iMessages and emails. However Safari is not working - server did not respond in time. And other apps such as Facebook, mobile banking, weather apps etc do not work unless I am connected to Wifi. I have already restarted my phone several times, I reinstalled Facebook but it still doesn't work. Whilst I can send and receive Whatsapp messages, I can download any pics that are sent to me. Can anyone help?
Jenna, if you go into your Mobile Data settings, are all apps enabled?
To check go Settings > Mobile Data. Scroll down and you will see all your apps and a little toggle next to them that indicates if they are able to use your Mobile Data.
If that's all good. Download Firefox or Chrome browsers from the App Store, and see if they can connect ok.
Failing that, try your SIM in a friends, unlocked, phone.. If the problem persists with your SIM in another phone, then it's Virgin's problem. If another SIM in your phone doesn't work, then it's an issue with iOS.
Hiya, thanks for your help. I tried all of those things but mobile data still wasn't working for most of my apps. However, I did a little more research on the internet and discovered the problem. O2 had only partially unlocked my phone and so the option for Mobile Data Network in Settings wasn't available. By putting my old O2 sim back in, I was able to access this option and change the APN settings to Virgin. I have put the Virgin sim back in and the APN settings have saved and Safari, Facebook etc all now work on mobile data. Thanks Jenna