I just arrived in France and only just realised I should have contacted you before setting off. My phone won't connect to a network and at the moment I cannot call. Can this be done by some other means?
Sorry to hear you're having difficulties getting roaming setup.
I've provided a link here to a previous thread around steps you can take online to get this going. If you are unable to do this the post also provides a contact number for our mobile team who will be happy to get this sorted over the phone for you.