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Kirsty3146
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Parental control

I have been trying to switch off parental controls. When I go to the relevant section to do this, it accepts my changes but I am still getting restricted messages asking me to verify my age on my account!
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Superuser
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Re: Parental control

I think that changes to the settings page may take up to 48 hours to push out to your handset.

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Moderator
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Re: Parental control

Hi Kirsty3146,

 

Welcome to the communitySmiley Happy and thanks for posting.

 

Sorry to hear you're having difficulties turning parental controls off.

 

As Gorf mentioned it can take up to 24-48hrs to go live on the handset. If this time has passed and you are still experiencing issues please give our mobile team a call on 789 or alternatively on  0345 6000 789.

 

Hope this helps.

 

Let me know if you need anything.

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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