I have been trying to switch off parental controls. When I go to the relevant section to do this, it accepts my changes but I am still getting restricted messages asking me to verify my age on my account!
Sorry to hear you're having difficulties turning parental controls off.
As Gorf mentioned it can take up to 24-48hrs to go live on the handset. If this time has passed and you are still experiencing issues please give our mobile team a call on 789 or alternatively on 0345 6000 789.