Menu
Reply
  • 1
  • 0
  • 0
AndyJ772
Joining in
75 Views
Message 1 of 2
Flag for a moderator

Over charged and customer service not interested

When my contact was due to end they gave me an end date of 6th Oct but still charged me full contact until  till the 15th Nov, and still took full payment at the end of October. I called customer services about the dates and they said they couldn't change anything and it was billed correctly.  

0 Kudos
Reply
  • 6.85K
  • 218
  • 511
Forum Team
Forum Team
45 Views
Message 2 of 2
Flag for a moderator

Re: Over charged and customer service not interested

Hi AndyJ772,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that there's been a problem with your billing.

I'd like to look into this for you, but I'll need to verify your details first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply