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Mapp
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Not all texts being delivered

Hi

I've recently switch to Virgin mobile and kept my old number. This weekend I have tried to text 4 friends. 2 of the texts were delivered and 2 not. I texted the message to my husband he successfully sent it to the 2 friends so we know their phones are working. I've spoken to Apple as I have an iPhone 5s and they say its a problem with Virgin. Any ideas how to fix this?

I don't know which network my friends are with but their numbers are not similar. They don't have iPhones.

 

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Superuser
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Re: Not all texts being delivered

Hi Mapp,

 

it sounds like you could add to this thread here:
http://community.virginmedia.com/t5/Virgin-Mobile/Text-won-t-send/td-p/3101897

It appears to be an ongoing problem Smiley Sad

 

AlexKid :-)

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Forum Team
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Re: Not all texts being delivered

Hi Mapp

Welcome to the community Smiley Happy

I'm really sorry to hear about the issues you've had with the text messages since porting your number.

Is the iPhone supplied by ourselves, or were you previously using this handset with another network?

Can I just check if this issue is still present if you pop your SIM in another handset?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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