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Message 71 of 89
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Re: No service abroad

When you click reply, you need to click on add photos. Attach them from your picture gallery.


Rich
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crusty
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Message 72 of 89
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Re: No service abroad

Ok,

Can you see them now..?

 

Screenshot_20170823-150415.pngScreenshot_20170823-150436.pngScreenshot_20170823-150448.pngScreenshot_20170823-150456.png

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Message 73 of 89
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Re: No service abroad

Remove the password.

 

It needs to be set as per instructions here.

 

Has that worked?


Rich
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crusty
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Message 74 of 89
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Re: No service abroad

The password says "not set". The phone automatically stars it out.

 

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Message 75 of 89
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Re: No service abroad

Okay in that case they look good. I've passed your details on to someone in our networks team to see if they can spot something that might help us.


Rich
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crusty
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Message 76 of 89
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Re: No service abroad

Ok,

Thanks for that.

Angus.

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crusty
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Message 77 of 89
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Re: No service abroad

Hi Rich,

It's been 2 weeks, any advance on this..? 

I was back in France last week, same thing, calls, texts but no internet. I'm going back tomorrow and I'd really like this to be sorted. I have to pay extra for wifi  on the ferry as it's the only way I can get online. This has cost me around £50 to date. 

Thanks,

Angus.

 

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crusty
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Message 78 of 89
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Re: No service abroad

As posted above, I was back in France yesterday, still no internet connection, more money spent on wifi.

An update on any progress would be appreciated.

Angus.

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Jam1e
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Message 79 of 89
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Re: No service abroad

Hi so far I have been to Spain no service France no service turkey no service and Portugal no service phone has been set up for roaming and even got an apology once from one of the call handlers who did say it was a common problem I have now had enough and will be cancelling on arrival back in U.K. Back to good old voda at least it works
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Message 80 of 89
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Re: No service abroad

Hi Angus,

 

Looking back at your APN settings it appears they're only set up for MMS (under APN type).

 

These need to be set as:-

 

internet + mms (as mentioned here)

or

default, supl

 

My handset (S7) shows default,supl,mms,email. I've also checked an Xperia and it shows default,supl.

 

Thanks


Rich
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