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AnubisRising
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No mobile or internet connectivity again - Canterbury CT1, Kent

My wife and I are both on Virgin Mobile. As of 29/05/15 our mobile signal is near to zero or zero (usually 5 bars 3G). Calls to us go directly to voicemail and we don't receive notifications. SMS messages come through hours later or not at all. Mobile internet is either zero or glacially slow throughout Canterbury.

 

Can you confirm if there's a problem with our local mast and when it will be fixed? Its the 2nd time this has occurred this years and each time it lasts for days and renders our phones useless.

 

We're in the CT1 postcode.

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Forum Team (Retired) Mat_H
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

Hi Anubisrising,

 

Thanks for posting Smiley Happy

 

I'm really sorry to hear you're having trouble with the signal in your area currently. So we can get to the bottom of this for you, are you able to PM me your full postcode?

 

I'll be able to check with our network partners EE to get to the bottom of this for you.

 

Send it over as soon as you can.


Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

Hi Anubisrising,

 

Are you still having issues?

 

Feel free to PM me your postcode if you need me to look into this for you.

 

Thanks,


Mat


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highbeech
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

There were problems around London Bridge as well at about 18:15

 

 

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Forum Team (Retired) Mat_H
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

How's this looking for you currently anubisrising?

 

Let me know if you need anything at all.

 

Thanks,

Mat


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AnubisRising
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

Thanks Mat,

 

We had problems for about a week but as of yesterday it appears to be resolved in Canterbury. Thanks for your help!

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Forum Team (Retired) Mat_H
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Re: No mobile or internet connectivity again - Canterbury CT1, Kent

Glad to hear it's up and running now AnubisRising Smiley Happy 

 

Let me know if you need anything at all.

 

Thanks,

 

Mat


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