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smoggyrich
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No mobile internet

Had no mobile Internet all afternoon. TS23 area. Tried to pull battery and reboot but still no connection. Is there a known problem in my area? Wifi is working at home.

Thanks
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Re: No mobile internet

Hi smoggyrich,

 

Thanks for posting.

 

Sorry to hear your experiencing issues with the internet on your mobile.

 

I'd like to help you out with this.

 

There doesn't appear to be any faults listed for your area currently.

 

How is the service today?

 

If you'd like I can check in more detail for you but I would need more information to do this.

 

I will send you a private message shortly (red envelope, top left hand side) to arrange this.

 

Look forward to hearing back from you.

 

Speak soon

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: No mobile internet

Hi smoggyrich,
 
Thanks for responding to my PM.
 
I have checked your local area and cannot see anything coverage wise that would cause the issue with no mobile data you're reporting.  Coverage in your area is looking pretty healthy.
 
At this point I would recommend calling our mobile tech team on 789 or alternatively on 0345 6000 789 so we can take a look at this for you.
 
Let me know how it goes.
 
Many thanks
Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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smoggyrich
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Re: No mobile internet

Thanks.
The problem was last week when I posted on here. It has been okay since.
Must have been a network problem as me and my wife are both on Virgin and we both had the same problem but both ok now.
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Re: No mobile internet

Hi smoggyrich,

 

Thanks for getting back to me.

 

Glad to hear its been sorted for you.

 

I didn't see anything listed in your area but it may have been something local we were not made aware of.

 

Let me know if you need anything else in future.

 

Many thanks

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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