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MonkFrog
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No Virgin 3G signal

Hi, I've got a new phone - z5 compact - and I'm not getting the Virgin 3G signal, mobile data is working though, albeit very slowly.  Should the signal say Virgin 3G or does it just say Virgin for all services now?  I downloaded the latest internet settings onto the phone but it's still not saying Virgin 3G.

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Forum Team (Retired) Mat_H
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Re: No Virgin 3G signal

HI MonkFrog,

 

Thanks for posting Smiley Happy

 

That's a good question! We can definitely get to the bottom of this for you.

 

Next to the signal display at the top of the screen, can you see a H or H+?

 

Let me know as soon as you can.


Thanks,

Mat


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MonkFrog
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Re: No Virgin 3G signal

Hi Mat, thanks for replying.  It alternates between H and H+ every few seconds..

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Forum Team (Retired) Mat_H
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Re: No Virgin 3G signal

Thanks for coming back to me MonkFrog Smiley Happy

 

H and H+ are the Virgin networks 3G signal. This will mean that everything is in working  order. Are the speeds still very slow?

 

Let me know when you can.


Thanks,

Mat


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MonkFrog
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Re: No Virgin 3G signal

I haven't used it much but it seemed better when I tried it earlier today.

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Forum Team (Retired) Mat_H
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Re: No Virgin 3G signal

Keep me updated on your progress MonkFrog Smiley Happy

 

Let me know if anything changes.

 

Thanks,

Mat


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