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Pickledpuffer
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No Data signal when on call

When I am on a voice call my data signal goes completely within about 30 seconds. Once I've finished the call it returns after a minute or so.

Location does not make a difference and I've just changed from Samsung note 3 to s7 edge - same thing.

I'm on the £12 a month with 2gb 3g data, unltd mins/texts.

Any ideas other than turning it off and on again?

Have been with Virgin since October 15 and I think the issue has always been there.
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Forum Team (Retired) Mat_H
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Re: No Data signal when on call

Hi Pickledpuffer,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having trouble with data when you're on a call. I want to get this all sorted for you. 


Can you let me know what letter is displayed abover your signal when you make the call?

 

Thanks,

 

Mat


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Pickledpuffer
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Re: No Data signal when on call

H is the letter displayed along with a plus sign.
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Re: No Data signal when on call

Thanks for your reply PickledPuffer Smiley Happy

Are you using the same sim as before or is this with a different sim?

If this is in all locations, on a different sim, with a different phone it will be difficult to pinpoint the issue.

Let me know as soon as you can.

Thanks,

Mat


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Re: No Data signal when on call

Same sim, same locations (I work in a certain geographical area), new phone.
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Re: No Data signal when on call

This wasn't an issue when I was with ee, it has only been as issue whilst I've been with virgin
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Re: No Data signal when on call

Thanks for coming back to me so quickly Pickedpuffer Smiley Happy

We want to get this fixed as soon as possible. We want to issue a replacement sim to see if this helps. Give us a call on 789 or 0345 6000 789 and we'll get on the case.

Let me know how you get on with this.

Thanks,

Mat


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Re: No Data signal when on call

How are you gettin on with this PickledPuffer?

Let me know if you need anything at all.

Thanks,
Mat


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Re: No Data signal when on call

I have received a replacement sim. Will let you know how it goes. Thanks
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Re: No Data signal when on call

Looking forward to hearing how you get on Pickledpuffer Smiley Happy


Thanks,

Mat


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