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Palma
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New Samsung S4 Mini will not register on the Virgin network.

I have bought a new Samsung S4 Mini, but it will not register the Virgin network.  I have taken out the SIM and reset it, and reset the network search several times.  I have also contacted a Virgin Team member for advice and they are sending a new SIM.  Having read other posts on various websites, I see that this is a problem on several devices and not usually a SIM issue, but as yet I have not seen a clear answer to the problem.

If you know how to fix this, I would be grateful for your advice.

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Forum Team
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Re: New Samsung S4 Mini will not register on the Virgin network.

Hi Palma,

 

Welcome to the community and thanks for posting.

 

I'm very sorry to hear your new Samsung S4 Mini isn't working on our network. This is obviously frustrating as you just want to get it up and running as soon as possible.

 

Have you received the new SIM card yet?

Has this made any difference?

Is the handset brand new?

 

Please follow these steps:-

Settings > More Networks > Mobile Networks > Network mode

What is showing for the network mode?

 

Look forward to hearing from you.

 

Thanks


Rich
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dazm33
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Message 3 of 5
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Re: New Samsung S4 Mini will not register on the Virgin network.

Try that sim in another phone if its working in the other handset then its not the sim

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Palma
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Re: New Samsung S4 Mini will not register on the Virgin network.

Hi Rich.  Yes, it was a new S4 Mini.  I received a new SIM, but this did not make any difference.  I also tried various network options on the phone, but none of them would register on the handset.  I tried a factory re-set and this did not work.  I tried switching on and off various controls on the phone.  I have now returned the phone to the shop I bought it from.  Thank you for your suggestions for mending the S4 Mini.

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Re: New Samsung S4 Mini will not register on the Virgin network.

Hi Palma,

 

Thanks for the replySmiley Happy

 

Sorry we couldn't get this sorted for you in the end.

 

Let us know if there's anything you need in future.

 

Many thanks

 

Take care

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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