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iain62
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Mobile would not work abroad

Switched 'use abroad' arrow on my account, it confirmed I could now use phone abroad, but as soon as we hit the channel and Europe...nothing. Couldn't send texts and couldn't make calls. I have a Sony Experia E1 and a Virgin SIM card contract. I see others have had similar problems. Is this a 'Virgin' thing and therefore I will need to switch providers or am I doing something fundamentally wrong?

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enlli
Knows their stuff
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Re: Mobile would not work abroad

At the moment looks like it is a Virgin thing judging by the quantity of posts on the subject. All those people can't be making the same mistake

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Andydd68
On our wavelength
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Re: Mobile would not work abroad

See my latest post, I was so frustrated by the answers on here I emailed the ceo directly and one of his team resolved it almost straight away !, it's a real pity the forum team are useless and I had to go over their heads.
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Andydd68
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Re: Mobile would not work abroad

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Moderator
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Re: Mobile would not work abroad

Hi iain62,

 

Welcome to the communitySmiley Happy and thanks for posting.

 

Sorry to hear your're experiencing issues roaming abroad.

 

I'd like to help you get this sorted.

 

I've included a link here to a previous post which has all relevant checks you can carry out online to make sure roaming is active.

 

If you are still experiencing issues after trying these steps I would recommend calling us on either +447953967967 or if this is not available call us on 00 44345 6000 789 from a working landline or roaming handset..

 

Let me know how it goes.

 

Many thanks

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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