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Robbiegod
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Loss of signal at home for the last week

hi,,,last week we had a big virgin media package outage here,,,tv, phone, net, an mobile.

this was fixed within a couple of hours but coincidently since then we have been unable to get a mobile signal at home L35 2XJ area since.

we have rung virgin,,,1st the operator tried to fob us off with a new sim,,,we declined saying its not the sim,,,we can drive a mile away from home and the signal is great....it seems the local "mast" has a problem with virginmedia if that is possible....he said he would check with the network...put us on hold came back saying yeah network problem and will take a couple of days.

That's past and its still the same....we will ring back in a day or so

Has anybody any ideas....this has happened a couple of times over the last 4-5 years and seems we need to nag and nag people at virgin till "a switch" is switched somewere and the signal is good again.

 

Thanks

Andrew

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Robbiegod
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Re: Loss of signal at home for the last week

Anybody any ideas....take it we need to ring back complaining

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Forum Team (Retired) Mat_H
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Re: Loss of signal at home for the last week

Hi Robbiegod,


Thanks for posting Smiley Happy


I'm really sorry that you're having some issues in your area. I've ran some searches on my side and I can see the network issue my colleague mentioned. I'm afraid we don't have a fix date on this currently.

 

Can you let me know what phone you're using so I can provide you with some tips?


Let me know as soon as you can.


Thanks,

 

Mat
 


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Robbiegod
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Re: Loss of signal at home for the last week

sir the phone in question is a Samsung s4 mini.

its great when we move away from the close in which we live...I presume this is because its picking up another mobile mast/signal

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Forum Team (Retired) Mat_H
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Re: Loss of signal at home for the last week

Thanks for coming back to me Robbiegod Smiley Happy

 

I want to try a manual network selection on the phone to see if we can connect to any networks in your area. You can do this by going to Settings > Connections > More Networks > Mobile Networks > Network operators and select any Virgin/EE/Orange/T-Mobile networks.

 

Give this a go and let me know how you get on.


Thanks,

Mat
 


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