I want to access my messages now I'm in Europ. None of the help numbers are available from the phone
I am travelling in Europe and trying to use text messaging on my virgin mobile. There is no online help (apart from this forum, of course) and all the numbers I've been told to ring bring up the message 'unavailable on the network'. None of the networks my phone prompts me to choose between (vodaphone etc.) are available either. Can anyone help, please?
Re: I want to access my messages now I'm in Europ. None of the help numbers are available from th...
Welcome to the community
Sorry to hear your experiencing issues trying to roam abroad.
It sounds like roaming may not be activated on your account.
You can check roaming is active when you log into Your Account . Click on plans and devices then click the tab manage devices. Make sure roaming is set to on here. You can also check the call barring option to stop calls abroad isn't set to on.
If it is not activated it can take up to 24hrs to go active after being applied.
If it is active you could give us a call on +447953967967 from a roaming handset or landline so we can check over the phone for you.