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tammyp86
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I ordered a contract phone yesterday .I've not had any emails or anything ??

Hi I ordered a contract phone yesterday I've not had a conformation e-mail or heard anything back at all 

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hansi
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Good luck with getting your new phone. VM are an absolute shambles at the moment.

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leah_no1auntie
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

It took them 3 days to email me back with an order number that doesn't even exist when I called virgin they said they had no record of any order and I would have to go through the whole process again only to be told a second time they haven't got my order even though I had 2 order ref numbers there customer service is shocking at the moment
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hansi
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Message 2 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Good luck with getting your new phone. VM are an absolute shambles at the moment.

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leah_no1auntie
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Message 3 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

It took them 3 days to email me back with an order number that doesn't even exist when I called virgin they said they had no record of any order and I would have to go through the whole process again only to be told a second time they haven't got my order even though I had 2 order ref numbers there customer service is shocking at the moment
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tammyp86
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Message 4 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Thanks for your replies still nothing going to phone them today Smiley Happy
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leah_no1auntie
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Message 5 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Good luck with that I was on the phone for over an hour trying to sort my sisters phone and they hung up on me when I told them I was going to cancel
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tammyp86
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Message 6 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

That's bad .I spoke to someone on live chat .was told I will get an e-mail within 48 hours that's what it said when I applied still waiting
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Forum Team
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Message 7 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Hi tammyp86 and leah_no1auntie

 

I'm sorry to hear about the issues you've had ordering your new handset.
 
I've sent you a PM so we can take a closer look into this for you - just reply to the PM if you have any questions Smiley Happy
 
Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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leah_no1auntie
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Message 8 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

hi if you look at my last forum post re blackilist you will see the reason as to why i cannot apparently upgrade to a handset even though i only got my sim only deal monday the sim arrived yesterday 

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Message 9 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Hi leah_no1auntie

 

Thanks for your response.

 

I'm sorry for any confusion around this.

 

I can see you have posted multiple messages on different threads, so it's a little difficult for us to follow and get you some help with this.

 

Could I ask you keep posts on the same topic to a single thread in the future to ensure we can assist you promptly with your query.

 

This isn't something we're able to directly assist with over the forums though due to data protection, so if follow the steps in the PM I've sent you, we'll be happy to take a closer look Smiley Happy

 

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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hmswalker
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Message 10 of 11
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Re: I ordered a contract phone yesterday .I've not had any emails or anything ??

Yes same with me not herd anything for 4 days now so don't no wat to do
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