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Stranded
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I cannot logon to my account abroad to activate roaming

When I try to logon to my account it says my details aren't correct despite having green ticks next to the information. I might be getting my password wrong but to change it I need to receive a text, which is not possible at the moment as I'm not on any network. I have tried doing it through settings on my phone but that doesn't work either. I have also tried calling +447953967967 from a different phone, as is mentioned on a different roaming thread but the call doesn't go through. Is there any way to send a new password to my email address?

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Stranded
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Re: I cannot logon to my account abroad to activate roaming

Hi. This is a message for the moderator. I don't know if it is possible for you to refer this thread straight to Virgin but I'm not sure anyone on the forum will really be able to help.

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Re: I cannot logon to my account abroad to activate roaming

Hi Stranded

 

I'm really sorry to hear about your issues with logging in to the Virgin Mobile online account. I'd like to take a closer look at this for you. I've sent you a private message which you can access by clicking on the envelope in the top right.

 

Many thanks.

Dave


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